Free, anonymous counseling from Guidance Resources
Get immediate mental well-being support, including a variety of self-service topics, by visiting GuidanceResources Online or downloading the GuidanceNow app. (Use User ID: TruistCares to register.)
GuidanceResources is available to all Truist teammates and their household members. It can connect you to a local specialist or professional in your area. You're entitled to five free sessions.
Call 24 hours a day: 877-369-1785
Note: Providers might not be in your Truist medical plan network. If you'll need more than five sessions, see if the provider is in-network before your first appointment. This will allow you to maintain continuity of care.
Experts across a wide range of professions are ready to help you with everything from emotional support, to work-life support, and legal or financial guidance.
Confidential emotional support
Our highly trained clinicians will listen to your concerns and help you or your family members with any issues, including:
- Anxiety, depression, or stress
- Grief, loss, and life adjustments
- Relationship/marital conflicts
GuidanceResources offers five sessions per issue per year.
Note: Providers might not be in your Truist medical plan network. If you'll need more than five sessions, see if the provider is in-network before your first appointment. This will allow you to maintain continuity of care.
On-site mental health services
Truist teammates in Georgia, Florida, North Carolina and Virginia can meet with licensed behavioral health specialists for confidential, free counseling sessions, virtually or in person.
Although our on-site health centers with these specialists are located only in Atlanta, Charlotte Uptown, Orlando, and Richmond, behavioral health services are offered virtually to all Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia teammates.
See available services, hours, and how to schedule time with a licensed behavioral health specialist.
Mental Health Complete
From self-guided digital programs to care from a licensed therapist, get the right level of support for your journey to better emotional health.
- Personalized plan: Build a clear path for getting support, customized to your preferences.
- Teletherapy your way: Connect with a licensed therapist of your choice by appointment seven days a week from the comfort of your home.
- Recommended activities and content: Explore skill-building tools and resources based on your ongoing needs and preferences.
- Privacy assurance: Your health information is protected through federal and state laws, including HIPAA.
- 24/7 access: Teladoc Health Mental Health help is available online or via mobile app whenever and wherever you need it.
Teladoc Health Mental Health can help you with:
- Reducing stress
- Improving sleep
- Managing depression
- Managing anxiety
- Mindfulness and meditation
- Balancing intense emotions
- Pregnancy and early parenting
- Managing chronic pain
- And more!
Go to Teladoc and and click Get Started to sign in or create an account with the registration code: TRUIST. Once signed in, click Mental Health, then follow the prompts.
Adolescent mental health care
Teenagers are experiencing more emotional pressure than usual, which is leading to increased reports of depression, anxiety, and behavioral issues. If you're worried about your teen, licensed therapists can help with issues including depression, anxiety, eating disorders, relationships, and more.
Calm app
Discover the power of the Calm mobile app. It can help you get better sleep, lower stress, and have less anxiety.
Calm's hundreds of guided meditations, a library of Sleep Stories, breathing programs, gentle stretching exercises, and exclusive music tracks target relaxation, focus, and sleep—just what you need for resilience in the workplace.
The app is available at a discounted rate to Truist teammates through Teammate Discounts. Search for "meditation" to find the Calm offer.
Fitness for stress relief
Mental and physical well-being go hand in hand, so you might want to take advantage of the services and resources of Truist Fitness.
You’ll get access to mindfulness practices, live mind and body group exercise classes, and well-being resources.
You also can request specialty services for an upcoming team or all-hands meeting. Reach out to wellbeing@truist.com for a list of services and details.
Truist Fitness is free for Truist teammates. Become a member today!