As part of the Truist medical plan benefits offered by BlueCross BlueShield of North Carolina (BCBSNC) and Aetna, teammates, spouses or domestic partners, and covered dependents are eligible to participate in the Case Management Program. The program does not cost you anything—it's a benefit of the Truist Well-Being Program.
The goals are to provide guidance in managing your health and helping you navigate the treatment and coverage options. Individuals with complex health issues receive one-on-one support from case managers: registered nurses with BCBSNC and Aetna who work with you and your doctors to coordinate your care and connect you to the right resources. Case managers do not replace primary care physicians.
A case manager will reach out to you directly by phone or letter if you have one or more of the following health conditions: heart disease, diabetes, cancer, high-risk pregnancy, stroke, organ transplant, renal disease, rare diseases such as multiple sclerosis, or traumatic injuries (other health conditions also may qualify).