You will receive guidance about:
- Prescription medication questions
- Questions before or after surgery
- Learning about a new or recent diagnosis (for example, allergies, multiple sclerosis or cancer). A case manager will send you written educational information about the diagnosis, treatment plan options, and expected prognosis.
- Developing a short-term plan of small, achievable steps to reach a long-term goal (for example, managing high blood pressure)
- Finding a primary care provider, specialist or nutritionist
- Understanding your benefits
Case Management services are voluntary. If you choose to use Case Management, you'll be assigned a personal case manager who will communicate with you by phone as often as you need and at times that work best with your schedule. You can receive support until your condition improves or until you're comfortable managing your condition on your own.
Case Management incentive program
Eligible participants can earn a one-time $250 cash incentive when you engage in a care plan with your clinical nurse advocate and participate in more than one telephone coaching session and another $250 when you complete all the goals established in your care plan.
Eligibility for the Case Management incentive program is determined by a case manager. Participation means developing a care plan with the case manager and participating in the program for more than one day. Completion means completing all of the goals in the care plan.
If you or one of your dependents participates, any incentive earned will be included in the Truist teammate’s payroll within three to four payroll cycles following participation/completion.
The incentive program is available to medically-enrolled teammates as well as covered spouses or domestic partners, and children who are selected for case management services by Aetna. COBRA members are not eligible to participate.