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LifeForce

Truist's premier well-being program

Lifeforce is designed to reward you for your efforts in developing and maintaining a healthy lifestyle. LifeForce participants and their medically covered spouses or domestic partners have the opportunity to earn medical credits that offset the total medical premium cost.

Program details

Eligibility and benefits

LifeForce Phases

Program costs

How to participate

The program provides health and fitness education, including disease prevention and behaviors that may be negatively affecting your physical well-being. You'll be evaluated and coached by a health care professional on a regular basis during in-person appointments. Appointments for most in-office and hybrid teammates will be in person, close to their work location. Only teammates assigned as remote in Workday will have appointments by phone.

Peak Health coordinates LifeForce. A Peak Health nurse will help you establish realistic and attainable health goals. As you work toward those goals, you can advance to new phases of the program and earn higher credits.

All your LifeForce information, evaluations, goals, and results are confidential. Neither Human Resources or your managers or leaders have access to your health information, nor is it used to influence medical coverage in any way.

See how your information is protected in this Notice Regarding Wellness Program (PDF). 

Contact us

For questions about LifeForce appointments, lab work, or phases, contact Peak Health at 252-237-5090 or appointment@peak-health.net.

Discover your LifeForce benefits

Introduction to LifeForce

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Kim Moore-Wright: LifeForce is a voluntary wellness program designed to create a healthier you! Health and well-being in all aspects—whether it’s your physical, financial, or mental well-being—are things the company takes seriously.

The company’s partnership with Peak Health, the provider of LifeForce, will provide tools and resources you need to live a healthy life...all at no cost to you!

By participating in LifeForce, you’ll have the opportunity to earn credits that can lower your medical premiums by up to 20%!

So now lets hear about some of the Life Force features.

Narrator: The LifeForce program provides you with:

  • Health evaluations performed by a registered nurse
  • Fitness testing to assess your current fitness level
  • Health education and coaching during wellness appointments
  • Early disease detection and risk intervention when and where appropriate

Those features sound great.

In our next episode, we’ll outline how LifeForce works. So, what are you waiting for? Find out how to get started today!

How LifeForce works

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Kim Moore-Wright: LifeForce is designed to provide you with health and fitness education.

You will partner with a Peak Health nurse to establish realistic, attainable health goals that help you progress through program Phases and earn higher medical credits.

In other words, you can save money on your medical insurance premium just by living a healthy lifestyle and reaching established goals and milestones.

It’s a win-win!

So now lets hear about the LifeForce Phases.

Narrator: The Phase where you are placed in the beginning really depends on your initial health status and fitness level.

Phase 1 is for teammates with a below average fitness level who need more dedicated time to work with a nurse to set individual goals and identify health risks. Follow-up appointments are scheduled every 4 months.

Phase 2 is for teammates who are below average in fitness level and are making progress towards their goals, and gender health exams or labs are up to date. This Phase entitles you to a medical credit. Appointments are scheduled every four months.

In Phase 3, teammates have average physical fitness and are making progress towards their goals, and age and gender health exams or labs are up to date. This Phase entitles you to a medical credit. Appointments are scheduled every four months.

In Phase 4, a teammate’s fitness level is good to excellent, all controllable health risks are being addressed, and age and gender health exams or labs are up to date. This Phase entitles you to a medical credit. Appointments are scheduled every eight months.

Phase 5 is considered the “maintenance Phase.” All controllable risks have been addressed, and all age and gender health exams and labs are up to date. This Phase entitles you to a medical credit. Appointments are scheduled every 12 months.

The higher the Phase, the less money you spend on your medical insurance!

Some key points to remember:

  • Your short- and long-term goals are established and managed with the help of the Peak Health nurse.
  • As you work through the goals, you can advance to new Phases and earn higher medical credits.
  • The nurse uses a combination of your lab results, biometrics and fitness assessment to determine which Phase you are placed in after each appointment.
  • LifeForce savings will show on your first paycheck during the month that follows your nurse appointment in which you were placed in your Phase.
  • As a LifeForce participant, you have responsibility for maintaining timely nurse appointments.

If you have to cancel an appointment, you’ll need to book another one within 60 days of your original one or risk being moved to Phase 1.

Kim Moore-Wright: So now that you have an understanding of LifeForce, I bet you’re wondering where to sign up! In our next episode, we’ll walk you through how to best engage in LifeForce.

How to engage LifeForce

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In this video, we’ll walk you through the three steps to begin taking advantage of the features and benefits LifeForce has to offer.

Step 1: Log in to the CarePlus Mobile Health portal and complete the Health Assessment.

The Health Assessment is a confidential personal health questionnaire designed to provide you with insight into your overall health, including areas of strength and weakness and recommendations for improvement.

The Health Assessment is an integral part of the LifeForce program, completion of which will impact any applicable medical credit.

To complete the Health Assessment, go to CarePlusMobileHealth.com.

Select "Register Now."

Enter your first name, last name, last four digits of your Social Security number and your date of birth in the format shown on your screen.

Select "Register."

Enter a password and confirm it.

Choose “Next” and you will be redirected to the login page.

Log in using the username and password you created.

Click on the LifeForce tile, then click on LifeForce link to access the Peak Health website.

The next step of enrollment will be to complete Program Acknowledgement and print your lab requisition form.

Step 2: After enrolling, you will need to complete your lab work, which includes a series of comprehensive blood tests.

Print and bring your lab requisition form and photo ID to your lab work appointment.

If you have completed an annual physical with your primary care provider within the last 12 months, you can submit that lab work to Peak Health through the Peak Health portal. Peak Health will contact you if you need to have additional labs done to meet LifeForce criteria for blood work.

If you do not have current lab results from the past 12 months, you can visit a LabCorp location to have the required lab work completed. Go to LabCorp.com to find the nearest one to you and set up an appointment. If you can’t find a location near you, call Peak Health at 252-237-5090.

Remember to take your Peak Health lab requisition form with you to your appointment to get your lab work completed.

You may also make an appointment at one of onsite Health Centers for lab work. Take your Peak Health lab requisition form and photo ID with you to your appointment. 

More information can be found at Benefits.Truist.com.

Step 3: The final step to beginning your LifeForce journey is to meet with your Peak Health nurse.

Approximately 2-weeks after submitting your lab work, Peak Health will reach out to you with the date, time and location of your first LifeForce appointment.

With over 350 locations, they will work with you to find the one most convenient for you.

During your first visit, the nurse will review your lab work, perform several assessments and provide exercise and nutrition recommendations based on the results. The nurse will also help identify tools and resources that can support you on your health journey.

The two of you will also discuss which LifeForce phase you are currently in and when your next LifeForce appointment will occur. 

If you need to reschedule the initial appointment, you may do so on the Peak Health website or by simply emailing or calling Peak Health. They’ll be happy to assist you.

Contact Peak Health to cancel or reschedule an appointment and be sure to provide at least 24 hours’ notice.

You must be evaluated within 60 days of the original appointment or you will be moved to Phase 1.

Your medically-covered spouse or domestic partner must complete a Health Assessment by the assigned deadline to maintain the full medical credit of your assigned phase.

For more information, please visit Benefits.Truist.com.

So that’s it! You’re now ready to begin your health and wellness journey with LifeForce!

Teammate testimonials

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Kim Moore-Wright: Let’s hear what some of our other teammates have to say about their LifeForce experience.

Carl Neely, CRCM, CFE: There were some things in my family medical history that had me concerned. Things like hypertension and high cholesterol. One day I was sitting with my primary care physician and we were going through my family medical history, and I had high cholesterol at that time, and we were considering medication.

Mary Hilliard Moran: My personal moment of clarity, or getting a kick in the pants, was I was watching a football game with my husband and I was looking at the stats of the football players, and I thought “Oh my God, my weight is the same as a football player. That’s not OK!"

Kat Klaene: I had tried all the fad diets, and I knew I needed help to reach my goals.

Carl Neely, CRCM, CFE: I wanted to lose some weight, I wanted to reduce my cholesterol. I saw this as a good way of doing it because some of the past things I was doing on my own just didn’t work. So I signed up. It was an easy process to sign up, and I had to complete a health assessment.

Mary Hilliard Moran: The first meeting was informative, because now you have a set of data and you know what you are working towards.

Carl Neely, CRCM, CFE: They offered to connect me with a nutritionist and that was just unbelievable, because now I would have the nurse talking with me about my blood work, but then I would also go sit with someone that could craft a tailor-made nutritional plan just for me.

Kat Klaene: I have tried where you start off on very restrictive diets and lots of exercise, do really well for a while, and then crash and burn. So Maureen, my nurse, was very careful to avoid those types of diets and restrictions.

Carl Neely, CRCM, CFE: After meeting with the nutritionist for a six-month period of time, those initial changes have now become habits, and so I have a habit of eating better today.

Kat Klaene: What we’ve talked about in LifeForce is that small steps make a big difference. I get up and walk every hour and I have recruited a whole group of my coworkers to come and get steps with me.

Mary Hilliard Moran: I know for sure that having that exercise, and that time to clear my mind, makes me a better employee, makes me a better family member, wife, mom.

Carl Neely, CRCM, CFE: After about six months of reducing sugars, eating better, eating more veggies, I could feel my energy levels going up. I was brighter at work. The creativity came back.

Kat Klaene: Even before I really started to see a lot of weight loss, I started noticing how I was feeling better.

Carl Neely, CRCM, CFE: I am here today to say that I have dropped 42 points in my cholesterol, and my weight has dropped 25 pounds, and I am eating totally different.

Mary Hilliard Moran: I went from a solid size 16 in ladies clothes, to now a very comfortable six.

Kat Klaene: I have lost around 125 pounds. My goal is to lose another 50 to 75 pounds, so I am getting there. I am over halfway there and I couldn’t be more pleased!

Carl Neely, CRCM, CFE: I took some pictures on the beach, and the next year after this program I was at the same beach, and I did the same pose. I tell you it was one of the greatest feelings to be able to look at the pictures and see significant results. And not only do I get the benefits of this program but it is incentivized. They are really paying me to be more healthy, that’s just a win-win!

Kat Klaene: Go for it. You have nothing to lose and every benefit to gain.

Kim Moore-Wright: So what are you waiting for? Find out how to get started today!