Child and family care

Family support

Care.com’s family care benefits are here to support you as you’re trying to manage it all while caring for those you love, including yourself. Explore all your benefits and start making your life easier.

Eligibility

You're eligible if you're a regular U.S. teammate scheduled to work at least 20 hours per week.

Teammates on long-term disability, interns, temporary, or contract workers aren’t eligible for backup care benefits.

The program allows teammates to work at Truist when their regular care is unavailable. If you didn’t work at Truist on the claim date, you’re not eligible for reimbursement for backup care.

Register for Truist.care.com

Enroll or log in

Call 844-845-4725

Email CFBhelp@care.com

Back-up care

Back-up care offers a high quality, subsidized solution when your regular care is unavailable. School closed? Caregiver sick? Senior recovering from a fall? Our flexible care options for kids, seniors, and pets let you find the right care, whether through our network or using a preferred caregiver.

Teammates are eligible for 15 days of child, adult, and pet care. There is a $6 per hour copay for in-home care and a $15 per day per child copay for center-based care.

See how to book childcare with Care.com (Truist network only).

Return-to-work care

Going back to work post-leave can be overwhelming, but you have extra back-up care to use in your child's first year. Visit the benefits section on the back-up care site to learn more. An additional 10 days of back-up care are available to those with children up to 12 months old. Back-up care copays apply.

Care.com membership

Do you need a night out of the house? Are you looking for an afterschool caregiver or someone to watch your pet while you’re away on vacation? Get free membership to a comprehensive database, where you can find support that meets your needs. Post jobs, search, and reach out to local caregivers 24/7 to find care for children, adults, pets, housekeeping, tutors, and more. 


Care Specialists

Get 24/7 advice and one-on-one support, guidance, and resources to help you make the best decisions for you and your family. Care Specialists offer expert guidance and hands-on support for  challenges including childcare and parenting, aging and adult care, disability, and more.

How it works:

  • Submit your request online, through the app, or by calling 844-845-4725.
  • Select the topic you’re interested in.
  • You’ll be matched with a Care Specialist.

LifeMart

You’ll have access to this members-only discount program with nationwide offers and savings on major brands and everyday essentials.