Telehealth/virtual health care benefits

Telehealth services provide connected care whether you need to talk to a doctor, mental health support, or care for chronic conditions.

As of Jan. 1., 2025, Teladoc Health is no longer available to Truist teammates.

Telehealth care is available through several benefits providers.

Aetna: CVS Virtual Care

For teammates in the Aetna medical plan, CVS Virtual Care provides 24/7 access to virtual on-demand care, mental health counseling, and psychiatric services.

On-demand care

24/7 access care with licensed providers for common illnesses (cough, colds, flu), common infections (ear, sinus, skin, urinary) and one-time medication refills

Mental health services

Talk with a licensed therapist by appointment seven days a week including evenings
Get help with medication management 24/7 from an on-demand provider

Additional benefits

Option to extend virtual visits to in-person care with in-network providers or at 1,100+ MinuteClinic locations nationwide
Access to your health information, lab results, and personalized tips from anywhere with your health dashboard

Log in to CVS Virtual Care from a computer or mobile device to access virtual services or to set up your account.

Kaiser Permanente

If you’re a Kaiser Permanente member, you can get 24/7 virtual care through its mobile app.

Truist Health Centers

In our on-site health centers, select services are offered virtually to Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia teammates.

Employee assistance program

Get immediate mental well-being support, including from a variety of self-service topics, through GuidanceResources.

Second opinions

As of Jan. 1, 2025, Aetna plan members can use 2nd.MD, opens in new tab, a virtual expert medical consultation and navigation service that connects you with board-certified specialists about your diagnosis or treatment plan within days and at no cost.

Get expert advice about issues including:

A new or existing diagnosis
Treatment plan
Possible surgery
Your medications
A chronic condition

To activate your account and request a consultation:

Visit https://www.2nd.md/aetna, opens in new tab
Call 866-410-8649
Download the 2nd.MD app via App Store, opens in new tab or Google Play

Virtual physical therapy

Offered as part of the Aetna Back and Joint Program, Hinge Health is a digital exercise therapy clinic with programs designed to help accomplish your health goals related to musculoskeletal (back, muscle, and joint) health.

Teammates and dependents 18 and older who are enrolled in an Aetna medical plan through Truist are eligible.

Visit Hinge Health to apply. | Call 855-902-2777.

Telehealth