Telehealth

Telehealth

Telehealth services provide connected care whether you need to talk to a doctor, mental health support, or care for chronic conditions.

Telehealth care is available through several benefits providers.

Aetna: CVS Virtual Care

Kaiser Permanente

Truist Health Centers

Employee assistance program

Second opinions

Virtual physical therapy

Aetna: CVS Virtual Care

For teammates in the Aetna medical plan, CVS Virtual Care provides 24/7 access to virtual on-demand care, mental health counseling, and psychiatric services.

On-demand care

  • 24/7 access care with licensed providers for common illnesses (cough, colds, flu), common infections (ear, sinus, skin, urinary) and one-time medication refills

Mental health services

  • Talk with a licensed therapist by appointment seven days a week including evenings
  • Get help with medication management 24/7 from an on-demand provider

Additional benefits

  • Option to extend virtual visits to in-person care with in-network providers or at 1,100+ MinuteClinic  locations nationwide
  • Access to your health information, lab results, and personalized tips from anywhere with your health dashboard

Log in to CVS Virtual Care from a computer or mobile device to access virtual services or to set up your account. 

Kaiser Permanente

If you’re a Kaiser Permanente member, you can get 24/7 virtual care through its mobile app.

 

 

Truist Health Centers

In our on-site health centers, select services are offered virtually to Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia teammates.

 

 

Employee assistance program

Get immediate mental well-being support, including from a variety of self-service topics, through GuidanceResources.

 

 

Second opinions

Aetna plan members can use 2nd.MD, a virtual expert medical consultation and navigation service that connects you with board-certified specialists within days and at no cost.

They can help you:

  • Confirm a new or existing diagnosis
  • Explore treatment plans and medications
  • Understand if a recommended surgery or procedure is right for you

How it works

Speak with a nurse

Talk to a nurse to see if a second opinion is right for you, then 2nd Opinion will gather your medical records, find the right specialist, and set up a video consultation.

Consult with a specialist

Ask questions and get personalized advice about your diagnosis and treatment plan from a specialist in your condition. Video consultations are available when it’s convenient for you.

The network of doctors can consult on thousands of conditions, including

  • Autoimmune
  • Brain and nervous system
  • Cancer
  • Digestive/GI
  • Ear, nose, and throat
  • Heart disease and stroke
  • Men’s health
  • Mental health
  • Muscle, joint, and bone
  • Pediatric medicine
  • Women’s health

To activate your account and request a consultation: 

 

 

Virtual physical therapy

Offered as part of the Aetna Back and Joint Program, Hinge Health is a digital exercise therapy clinic with programs designed to help accomplish your health goals related to musculoskeletal (back, muscle, and joint) health.

Teammates and dependents 18 and older who are enrolled in an Aetna medical plan through Truist are eligible. 

Visit Hinge Health to apply. | Call 855-902-2777.

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1 Kaiser members with an existing myStrength account need to re-register through the Truist partnership with a different email address to receive all myStrength Complete benefits. 

2 After deductible, 80% and 70% coinsurance applies

No personal or confidential teammate information is contained within Benefits.Truist.com.

Information contained within Benefits.Truist.com applies to eligible teammates residing in the United States, unless otherwise specified.

Not all subsidiaries and affiliates of Truist participate in the benefit programs and policies presented within Benefits.Truist.com.

The terms, conditions, limitations, and eligibility requirements for the Truist benefits plans are set forth in the Summary Plan Descriptions (SPDs), where available. We encourage you to read the SPDs carefully. If you have any questions after reviewing the SPDs or would like to request a free paper copy of an SPD or plan document, please contact the Plan Administrator at the address provided in the SPD. In the event of a discrepancy between the information provided on this Website and the plan documents, the plan documents will govern. 

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